Rental Informations
1. Credit card purchase security statement
Confidentiality of your information is protected and secured by using TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
2. Personal data gathering and protection statement
We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.
3. Purchase terms and conditions
These terms and conditions establish the procedure for ordering, payment, delivery, and product returns for items offered on this website. The 387 Rent a car website can be used for your personal use without any usage fees, subject to the following terms and regulations. The merchant is 387 Rent a car Bosnia and Herzegovina, and the buyer is a visitor of these pages who completes an electronic order, sends it to the merchant, and makes the payment via credit card or cash on delivery.
4. Ordering
The buyer places an order for a product or products through the electronic order form. Any person who electronically orders at least one product, fills in the required information, and submits the order is considered a buyer. The goods are ordered in an electronic form by selecting a specific parameters and continuing to booking flow. The goods are considered ordered at the moment when the buyer selects and confirms the payment method. All payments will be affected in EUR currency. The amount your credit card account will be charged for is obtained through the conversion according to the current exchange rate of the local National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site
5. Payment
The ordered products or services are paid online using one of the following credit cards: Mastercard, Maestro, or Visa.
6. Delivery
The booked vehicles are prepared to ensure they are in perfect condition for collection or delivery. Upon receiving the vehicle, the customer is required to inspect its condition and immediately report any damages to the rental agent. The company is not responsible for any damages occurring after the vehicle is handed over to the customer. If the customer does not receive a booking confirmation or pickup instructions within the expected timeframe, they have the right to contact the rental company to resolve the issue or arrange alternative arrangements. If the customer refuses to collect the booked vehicle without prior cancellation, the rental company reserves the right to charge for all associated costs, including delivery fees (if applicable).
7. Complaints
The company is committed to providing rental vehicles that are in good condition and as described on www.387rentacar.com. Vehicle images displayed on the website may not precisely match the actual appearance of the vehicles, and complaints based solely on this are not valid. Customers must report any such issues within 4 (four) working days from the start of the rental period. After reporting the issue, the customer may return the vehicle to the nearest rental location or arrange for pickup. The company will provide a replacement vehicle within 3 (three) working days at no additional charge. In this case, the customer does not have the right to request a refund, only a replacement vehicle. if the customer is still unable to pick up the vehicle due to technical issues caused by their own actions, a third party, or an operator, the company bears no responsibility and is not obligated to offer free pickup or delivery.
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Location
Bosnia & Herzegovina, Sarajevo
Kurta Schorka 36